Nicola Woolcock and Jack Malvern
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The traditional undergraduate experience of huddling for warmth around a
one-bar heater and eating baked beans from the tin is being threatened by a
new breed of student.
University vice-chancellors are having to adjust to undergraduates who believe
that their £3,000 annual fees entitle them to a respectable standard of
living.
Rather than tolerating overcrowded houses where comfort is regarded as having
a bean bag in the sitting room, students are demanding en suite bedrooms,
direct access to the latest technology, and even cleaning staff.
Brian Lang, Vice-Chancellor of St Andrews University, told university leaders
at Princeton University in New Jersey that students even expected their
essays to be marked legibly and on time. “We are becoming a service society,
and students increasingly think they are buying a service – for which they
want a return,” he said.
“We’re on a ratchet with expectations and it’s very difficult to manage
expectations downwards. We have to manage student expectations. The most
old-fashioned way of doing that is to say, ‘if you don’t like what we’re
offering, go elsewhere’.”
Dr Lang was one of the speakers at the Future Campus conference at Princeton’s
school of architecture, which was addressed by senior staff from the
universities of Oxford, Cambridge, Harvard and New York. Afterwards he said:
“Students are more demanding. Not only do they expect a single room, it has
to be en suite, have a TV in it and be cleaned for them.
“This spreads into the learning experience – they expect essays to be marked
clearly and back within a certain number of days, and to see their tutor
regularly. They want a fit-for-purpose library with all the books they need,
when they need them – especially when they’re paying substantially for it.
It’s part of an increasing cultural awareness of service.”
Dr Lang said that the shift in standards was probably a positive development,
and that it was prevalent at his university despite education still being
free in Scotland.
Similar attitudes noted at English universities have been blamed on the
introduction of top-up fees in 2006. Students now pay £3,000 a year towards
their tuition and they – and their parents – expect to receive value for
money.
The phenomenon has also developed in the United States, where many
universities charge tens of thousands of dollars each year.
Yet Hilary Ballon, associate vice-chancellor of New York University Abu Dhabi,
told the conference: “What’s wrong with saying that there should be
behaviour modification – that students should share rooms and shouldn’t
expect a single bathroom? They are getting this amazing experience and
living with other really smart people, with whom they can think and discuss
issues.”
Evidence has emerged of students withholding fees or even threatening to sue
universities if their expectations are not met. A Freedom of Information
survey conducted this summer found that £100,000 was repaid by universities
to dissatisfied students.
Wes Streeting, president of the National Union of Students, said that the
introduction of fees had encouraged students to expect more from higher
education. He said: “Students now pay more than ever towards the costs of
higher education and inevitably expect more as a result. As a consequence of
top-up fees, students are encouraged to adopt a worrying consumer mentality.
“This would only be exacerbated if the cap on fees is lifted, forcing them to
become shoppers in a higher education supermarket. Those who are
vociferously lobbying for an increase in the cap in fees should be careful
what they wish for.”
Bahram Bekhradnia, director of the Higher Education Policy Institute, said:
“It’s probably the case that students are becoming more vocal, particularly
about contact hours, availability of staff and who is doing the teaching.
Anecdotally, we hear that parents are becoming more involved, and they want
to see their children getting value for money.”
New student accommodation reflects the demands. “Platinum suites” at one block
of student flats in Leeds include en suite bedrooms, broadband access,
double beds, a dishwasher, an LCD television and a cleaner once a month.
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Please don't tar all students with the same brush - if you had seen the inside of some halls you'd understand! It is appalling, & then the unis go & charge horrendously high rents. Cleaners in self catered maybe not, but ensuite is not so bad - would you care to share 1 bathroom with 20 strangers?
Helen, Sheffield,
Juste retour des choses! In my day (late 50s) the teaching, food & accommodation were pretty basic. But since it all came free, thanks to the taxpayer, I put up with it. If I were piling up a £30K debt now, I would demand value for money. But dear students, your work, too, must be handed in on time!
JF, Canterbury, UK
it would be far more fitting for students to be more concerned with their own literacy rather than expecting litter removal by a cleaner. Stop filling universities with the indolent and the illiterate and give this privilege to people that respect education and society.
john, Belfast , n.ireland
What about the expectations that should be place on students, e.g.,
a. To turn up to class on time
b. When at class be quiet
c. When there is group discussion that they should participate & not look oddly blank.
d. That reading lists are there to be read
Expectation here is a two way street.
Brian, Dub, Irl
I want En-suite too!! Nothing wrong with a good standard of living but it needs to be paid for, my parents could never have done it for me. Indeed i worry about affording it for my two ladds, particularly if the cost has to rise to meet expectation.
PS, WGC,
Getting essays back on time is a legitimate concern. TVs, high-speed internet & en suite bathrooms are something else. It's not a hotel; as long as it's not actually derelict, clean it yourself & you watch too much TV anyway. You're there to study & learn not be entertained. Grow up.
Sarah, Ottawa, ON, Canada
This article is misleading as the £3145 is only for tuition fees. The cost of accommodation is separate. My son pays £100 a week for a small room in halls and shares 1 kitchen, 3 toilets and 3 bathrooms with 13 others. Only the shared areas are cleaned by the uni staff 3 times a week.
Ros, Surrey,
"they expect essays to be marked clearly and back within a certain number of days, and to see their tutor regularly. "
Why shouldn't we expect this? Tutors should not treat us with contempt - if they expect essays in on time in a certain manner, then surely they have a duty to reciprocate.
Ben, warwick,
Learning is not an easy thing orginally, you cannot get success withouit making effort. Getting through hardship is another thing students should learn besides factuall knowlege in books. Fruthermore, there is more unwelcoming situations following graduation. They should get themselves prepared !
Harris Leong, Macau, China
Obviously students have a very high opinion of themselves that is evident in the useless people turning up at the office having worked not one single day in their life and being totally put out when told that the 8 day means working for 8 hours.
Nick Turner, Expat, Brisbane, Australia
Students' demands are a response to being charged higher rent for bad quality housing. The request for en-suite and single rooms etc is because Unis put you in flats with strangers and then offer no support, I was stuck with drugs, an attempted honour killing and an ex-con squatter!
Kat, Manchester,
Finished uni a couple of years back, I can empathise with some of these requests,but not those of living requirements, that is each to his own!Having said that, it is unacceptable that students should pay 3k and then have to worry about not receiving essays etc on time and properly marked!
Mike, London,
However, there is another side to the argument. Many students do not get the basic service they are entitled to expect i.e. quick turnaround of marking, enough contact hours, pastoral care.
In my experience, University staff can react very badly when students point out shortcomings.
Mike, Bristol, UK
This is a predictable result of the change made from governments investing in the future generation to people investing in themselves. While accomodation should be appropriate to the amount paid surely the same should be true of tuition - it isn't just the students who want something for nothing!
James, Taunton, UK
Typically a room in a shared house in Bristol is about £300 pm, or £3600pa. The Me generation seem to expect something for nothing. Uni is also about preparing for life, so they might as well get used to living in a manner that they can afford, and continue to afford on graduation
Jon, Bristol,
"They expect essays to be marked clearly and back within a certain number of days, and to see their tutor regularly."
Surely this was tongue-in-cheek?
Sophie, Aberystwyth,
Don't confuse tuition fees with accommodation fees here. The amount of money students are paying for university accommodation surely entitles them to a reasonably high standard of living. Also, is it such an outrageous thing to ask that essays be returned in a set space of time? It's common sense.
Daniel, Swindon,
"...students even expected their essays to be marked legibly and on time."
How outrageous for students to expect that universities actually facilitate learning in a timely fashion.
Alice, London,
My younger son spent his first year in Hall, on the 8th floor of a crumbling concrete tower block awaiting demolition. Every time bits (e.g. the entire bathroom window) fell off the structure, the nearest student was billed for the full replacement - and the Hall fees were high! Quite outrageous.
Gill, Southampton, UK
You're right - the payment is for academic fees,not accommodation: that has always been separate and therefore besides the issue. & Few UK students share rooms unlike in US. However, if students anticipate ensuite accom with cleaners as part of rent when they leave university, they're in for a shock
Sarah, Singapore (currently), Singapore
"students even expected their essays to be marked legibly and on time". Why ever not! This one sentence speaks volumes about the attitude of the Universities themselves. One wonders if some of the tutors understand that they are in post to educate the students.
John, Eastbourne, UK
Please most my friends spend their money on Partying and drink! Luckily when I was at Uni I didn't drink so had no problems paying my way. If you have been to Uni in the last 20 years we all know the score!
Simon, Bristol, England
They'll want traffic cones in every room next.
David Masu, Zürich, Switzerland
A cleaner once a month? That's a twelve-times increase on normal levels of cleaning in student accommodation. Bring back Rupert Rigsby.
Robert, Manchester, UK
10 yrs ago I took a MEd by Distance. The staff from a 'good' UK uni flew out a couple of times a yr to hold seminars. We wd take leave from from work in order to attend the v.expensive classes. As a Brit I wd cringe with embarassment when lazy lecturers gave us longer breaks & early finishes.
Cathy Clark, Singapore,
I think you need to look at the type of students at St Andrews. It's a rather aloof uni with the majority of students from well healed backgraounds, rather to much to ask of them to muck in like the rest of us so they're not indicative of the UK student population.
Martin Broadhurst, Aberdeen, Scotland
Cleaning staff for dorm rooms is a bit much.
However, life and learning is faster paced and more demanding than it was 50 years ago. There is no time for the time wasting messing and around that are a part of shared rooms.
Individual rooms and microwave ovens are essential today.
Keith S, Winnipeg, Canada
In my day, we quietly accepted professors who were regularly absent, unprepared for class, and who failed to keep up-to-date in the subject on which they were lecturing.
Not paying the bills ourselves, we complacently allowed tax dollars to be wasted on self-serving and lazy professors and staff.
Keith S, Winnipeg, Canada
I'm currently working through first year. Single rooms, cleaners, with two bathrooms per corridor. Heating is also more than adequate!
Tuition fees (£3k) do not cover this, and I'm paying an additional (£1.3k PER TERM) for accomodation.
Clocking in at £7k a year. Squalor wouldn't be right.
Chris, Durham,
What is the relationship between tuition fees and standard of living?
This article is mixing two quite separate issues - the £3000 tuition fees does not cover accommodation costs.
In my university, provided you as a student is prepared to pay, there is en-suite facilities.
Chanaka, Loughborough, Leiecestershire
It's not just high fees - rents at my university have gone up massively in the last few years. And when you're paying that much for accommodation, you don't expect halls as shoddy as the ones I lived in during my 1st year. We were self-catering but didn't even have a proper cooker!
Matthew, University of York,
Learn to slum it, if you don't like it don't go but then you could miss out on the booze ups, drugs and orgies you are all famous for, the staff must have taken on the attitude of the studens, can't blame them. Raise the standards all round and raise the charges and lower addissions.
Contax, Brigg, ENGLAND
i want a cleaner too :)
jena, London, UK
Quite right for the students to be demanding. On my Masters course some of the staff were abysmal - late for classes, losing essays, and giving no explanation for marks, and had a very arrogant attitude. Time for them to buck up.
Michael Corby, London, UK
The costs of a University education, at least in England and Wales are very high, and with loans incruing an increasing amount of debt for students it is hardly unnatural if they should be able to have some say in how their education is managed.(Although ensuite rooms is maybe a bit much!)
Lynette, Leicester, England
University education in England and Wales (at least) carries a considerable question of finance and of course, debt. A University does offer a service to students and one they pay for. Therefore it is not unseemly that they should have expectations.
(ensuite is a bit much mind!)
Lynette, Leicester, England