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There were warnings today that the taxpayer may face a multi-million pound bill after the loss of a computer disk carrying personal details of thousands of employees of the National Offender Management Service - many of whom are prison officers and probation workers.
Jack Straw, the Justice Secretary, ordered an urgent inquiry after it was revealed that the hard drive was reported missing in July. He has also demanded to be told why he was not informed immediately of the loss.
EDS, a private contractor brought in to to overhaul IT infrastructure seven years ago, told the Prison Service in July this year that the hard drive had gone astray - a year after the missing disk had last been seen.
In a statement, Mr Straw said: “I am extremely concerned about this missing data. I was informed of its loss at lunchtime today (Saturday) and have ordered an urgent inquiry into the circumstances and the implications of the data loss and the level of risk involved.
“I have also asked for a report as to why I was not informed as soon as my department became aware of this issue. My officials are also in touch with EDS as part of these processes. We take these matters extremely seriously.”
A Ministry of Justice spokeswoman added: “We believe nearly all of this data related to financial information - for example, invoices from Prison Service suppliers. However, we believe there is also a limited amount of personal information on around 5,000 NOMS employees including their names, dates of birth, National Insurance numbers and employee numbers.”
The incident is the latest in a string of data losses to embarrass the Government, including the disappearance last October of two computer disks containing personal details of 25 million child benefit claimants.
The Prison Officers’ Association said the loss, which it had not been informed about, could end up costing the taxpayer millions of pounds.
Brian Caton, the general secretary, said: “It’s absolutely abhorrent that those in authority have tried to cover it up. This serious security breach places at risk the security, safety and wellbeing of both themselves and their families.”
Colin Moses, the national chairman, added: “We are extremely concerned that not only has this data been lost, but that the Prison Service appear to have tried to conceal this serious breach in security.
“It is a breach that we believe could ultimately cost the taxpayer millions and millions of pounds, because, if the information lost is personal and sensitive, it may well mean staff having to move prisons, move homes and relocate their families. This obviously will have a significant cost to the taxpayer.
“We believe that the people who have tried to conceal this serious breach should be brought to account and we are calling on Jack Straw to fully investigate this matter and ensure that justice is seen to be done.”
Nick Herbert, the Shadow Justice Secretary, said: “The records of prisoners have been lost already and now we discover that personal data about prison officers has gone too.
“When was this incompetent Government planning to own up to another data disaster - this time one which has put the security of thousands of its own employees at risk - and if, as they claim, they didn’t know about this until now, who on earth is actually running the department?”
It was initially thought that the drive contained the names, dates of birth, National Insurance numbers and Prison Service employee numbers of 5,000 prison officers. But the Ministry of Justice later said it had established that not all those affected were prison officers, and some may be administrative staff.
The Ministry of Justice has contacted the Information Commissioner’s Office about the incident and will update Commissioner Richard Thomas on the incident tomorrow, said a spokesman.
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EDS have a long history of mistakes and incompetence. They are much expensive than running computer systems yourself. EDS only survive by getting many government contracts. Of course they spend a lot of money and energy on their government contacts & the Labour Party.
Jeffrey Ellis, Zürich, Switzerland
Rather in the way that the Japanese solved the problem of sealing sunroofs in cars (by accepting that an internal gutter was needed to capture water ingress) it is impossible to guarantee data loss will never happen therefore assume it will and encrypt, segment and prevent copying multiple segments.
Mark Benson, Kingston upon Thames, UK
So What
ed balls, UNITED KINGDOM,
And guess what ?.......EDS is an american company, surprise, surprise.
Josh Martin, Oxford , England
. This Labour Government have little regard for anyone or anything.
They are the ones complaing about having their home details published in the expenses fiasco. Why when they so willingly publish everybody elses by losing data. Someone sgould be held responsible, who gave EDS this contract?
bee, york,
The IT contractor should pay for their incompetence not the taxpayers.There must be no more such extreme negligence and incomptenece and a clause in the agreement between the relevant parties should reslove such endless mishaps.
If they have to pay they will treat the issue more seriously.
Nabil, Bexhill,
What's going to happen when those prison officers start getting visits from old friends? One of these many data losses will eventually find its way into the wrong hands. Too late to say oooops then.
Udo, Melbourne, Australia
After their messup with HMRC why the heck was EDS given any governmental contract? Sorry, I know the reason, so that HMRC can collect it's £26.5m compensation! Idiots! Because of that the government has lost a lot more than £26.5m!
Jonathan Sklan-Willis, Manchester, England
It is ridiculous to blame the government. EDS lost the data so they should pay any costs.To follow your line of arguement it would mean that for trivial matters the Chief has to go. The chief does not monitor the actions nor can they be expected to do of staff. They have other things to do!
ian, Maidstone,
What more proof does anayone need that this government is not fit for purpose, whether its family benefits information MoD briefcases or whatever. And yet it is still obsessed with gathering more and more information about the rank and file public. And still they want compulsory I D cards
Jeremiah, London,
A government spokesman said "the rules have now been changed to prevent this happening". The rules did not need to change, the law needs to change to make government employees subject to the same law as the the rest of us, and subject to fines and imprisonment for release of other people's data.
KW, Bognor Regis, England
By the time ID cards come into play, sensitive information on almost everyone will be easily obtainable by anyone determined to get it.
People will complain about the loss of personal data; but these losses will make them less opposed to the ID card system - info. is already in the public domain.
Des, Edinburgh,
Lets have inquiry, lets not learn any lesson and lets carry on losing data. The government cannot be trusted and ministers are not accountable.
steve tea, manchester, cheshire
I gather EDS are bidding along with 4 others for the ID cards contract. No doubt they will win due to their marvellous track record on UK projects.
John, York,
Regretably this will not be the last in a series of mistakes caused by the procurement procedures. All the time the government insists on making decisions for huge contracts on the cheapest compliant bid we will get mistakes. Companies will cut corners to make a profit. Labour or Tory they areguilty
Nik, Horndean,
So why do a handful of large IT consultancies like EDS keep winning massive government contracts, despite their notorious business practices and regular cock-ups? Are they simply cheapest? Whatever, they should pay any costs, not the hapless taxpayer.
Chris K, Cheltenham, UK
"So What" Balls on the Marr show this morning discounted this as unimportant. He was too busy trying to discredit the Tories, for getting of course his "So what intervention of Cameron's speech post budget when the ten p issue was raised.
The sooner the UK is protected from this gentleman the bett
m. cawdery, Craigavon, Co. Uk, EU
These contracts for private firms should have procedures written in for data storage and loss. also security.
They must pay for the loss from their insurance that should be in the contract. The get paid well for the work then they must suffer.
Peter, Hastings, UK
Are we really going to to let these blundering fools put all our private and confidential data on to the projected vast national database - when they cannot keep track of all these sets of records that tey regularjy lose ? Why are there never any prosecutions following these avoidable manmade disasters ??
Ian, Berwick, UK
So let's get this straight. The government uses:
EDS: screwed up the MOD's payroll, accused of fraud by BSkyB and still hasn't compensatedt HMR&C after failing to supply.
PA Consulting: reowned for incompetence.
McKinsey: with a partner who doesn't even know who she's married to.
Well done!
Laura Roberts, London, UK
These are the people who want us to trust them with ALL our personal information, including fingerprints and other unique personal details. It seems they can't be trusted with anything at all. The man of Straw should have been calling for a Public Inquiry a long time ago.
Neil, Gloucestershire, England
I agree with Mike. You can't blame the government for human errors over non-compliance of policies to the handling of sensitive data. However, the Government can be blame for not introduce serious penalties [ie 10 years min imprisonment] for the mishandling of data. Is about accountability
dominik, london,
EDS again !
why do contracts keep going to companies who have failed us before ?
would I be wrong to think of corruption ?
Paul Greenwood, Worcester,
I agree with Mike of Reading: these lapses are due to incompetent IT management. Sensitive data should never be stored on insecure media (laptops, disks, etc.) but held on a secure database. Transfer should only occur via secure transmission lines and access-controlled.
Roger, Milan, Italy
The taxpayer will not be paying "millions and millions" in compensation to members of the POA because the govt has spent everything in the bank and is now running on empty. Confident prediction: private contractors EDS will not pay and will not be sacked.
Bob, St Albans, UK
i see the POA have wasted no time in 'this will cost the taxpayer milliions'. Any opportunity to exploit the situation and call for 'more spending' or certainly create a pointer towards this eventiuality. Very clever tactic and typically union tactic. Prentis does the same and Barber.
BD MATHERS, birmingham, UK
Why would it cost us millions? If the data loss hasn't caused any problems in the 13months since it happened why would it now. What a lot of scaremongering yet again.
Paul, Calne,
I agree with Steve Marchant and if only there were more like him entrusted to keep our data safe. Especially within our Local Authorities. I cannot emphasise too strongly the serious risks and harm that can be inflicted upon the victims of data mishandling and recklessness. I have had my life ruined
A Richards, Rhondda Cynon Taf, S Wales
Just wait until the ID cards come in. All our most sensitive data will be available to the public domain, both on purpose via thousands of Civil Servants to spy on your daily activities, and by "accident".
In the battle against ID theft HMG is part of the problem not the solution.
Mark T, Amlwch,
Mike, the government IS to blame. They are responsible for the departments they create, contracts awarded, and the people employed thereby. That is the nature of responsibility. I would like to see ministers being held personally accountable for this sort of incompetence.
Steve, Torrington,
The government is missing a major opportunity regarding lost data. Why don't they simply sell all computerized data direct on e-bay?
That will raise all of the extra money they require for the shortfall in the Olympics budget - and free-up extra cash to give pensioners their winter payments
Tony Wilks, Stourbridge, UK
I think I must have missed the part where Straw says-
"EDS will pay for this. The taxpayers will not foot this bill".
Did anyone see that bit?
R Bingham, Lauzun, France
Why could this end up costing the taxpayer millions of pounds? Maybe I am naive, but surely it is EDS the private contractor, who seem to have lost the disk, who are responsible and should pay any damages.
John F Priestman, Huddersfield, W Yorks
As a former IT Manager I am horrified at this incompetence. There is a clumsy culture that needs to be changed. I always tried to educate staff to treat data with the uptmost care. Infrastructure & software could be replaced but on no account should data be compromised.
Steve Marchant, Newton Abbot, UK
'We take these matters extremely seriously'
Has the government a dictionary? Do they understand the meaning of seriously?
Regretfully it can only get worse as this government slowly and finally sinks into oblivion.
What will replace it tho? More of the Same with the other lot.
Howard , Basildon, England
How much ineptitude and mismanagement do we have to put up with before a general election can be called?
Bill, Knaresborough,
Why is the government and similar large organisations allowing systems/users to put data on laptops, PCs and other uncontrolled storage media, have they not heard of networks!
The government is not to blame, incompetent IT staff and lack of policies are! Get competent IT management!
Mike, Reading, UK
Too late for Mr Straw to order 'an urgent inquiry into the circumstances and the implications of the data loss and the level of risk involved'.
He should have ordered an assessment of risk BEFORE the data was lost. One word: incompetent.
John Jenkins, York,
What Labour loosing personal details of there subjects, i refuse to listen to theese lies lies and damned lies.
nick, Corby, uk
In the interests of public safety and national security, this government must go.
Simon, Brentwood, UK